Frequently asked questions
(and answers!)

General Information

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What is the Pitmaster Collective?

It is the world’s first club uniting renowned barbecue pitmasters – nearly 100 of them - and you, the barbecue enthusiast.

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Is this online or brick and mortar?

BOTH! You join and claim rewards at our web site – www.pitmastercollective.com, but we have in-person events, and you can visit our Pitmasters at their individual restaurants to sample some of the best barbecue you’ve ever had.

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So is this a barbecue restaurant chain?

SHUDDER. NO. Every one of our members is an individually owned restaurant or food truck (or even a caterer), so you will enjoy truly one-of-a-kind tastes in every location.

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Why should I join?

Great food (at a discount every day, if you join at Choice or Prime levels). A great community of people who share your passion for barbecue. Great discounts on some primo barbecue gear. And lots of other opportunities, from Master Classes and VIB (Very Important Barbecue) Passes to recipes and webinars.

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Does it cost to join?

The "Prime" Level ($240 annually).

About the Pitmasters And the Food!

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My dad likes to grill outside. Does that make him a Pitmaster?

No disrespect – but no. Our Pitmasters are all full-time, passionate experts devoted solely to barbecue.  And, for the most part, they usually cook with “live fire.”

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Would I recognize any of your Pitmasters? What makes them so special?

You may know our Pitmasters by the long lines at their restaurants. They are award-winners (several are James Beard nominees – the food world’s highest honor) and appear on respected “Best Of” lists. You may have seen them on television or read a great review in the media. You may have met them at barbecue events. And through the Pitmaster Collective, we’ll continually introduce you to more and more of the world’s elite Pitmasters that you’ll enjoy getting to know.

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How are the Pitmasters selected?

Our founders, Brandan and Ashley Lamb, are Pitmasters who have lived the “live fire” barbecue lifestyle for years.  They personally know and respect all of our approximately 100 “founding” pitmasters. New Pitmasters will be added, and our founders will personally evaluate and select them all. If you know a great Pitmaster, have them contact us atinfo@pitmastercollective.com.

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Tell me about some of the food I can sample?

Dig into a Barbecue Parfait. Smother your brisket with an Ancho Coffee BBQ Sauce. Treat your tastebuds to Peach Tea Glazed Pork Belly. Pair your meat with Green Chile Mac & Cheese or Apple Cilantro Slaw. Every one of our Pitmasters offers a unique menu of original and artisan items. Most of our Pitmasters have menus posted on their web sites, so please check them out and prepare to be amazed.

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What are the perks of becoming a Pitmaster Collective Pitmaster?

We want to help our Pitmaster’s reach even more potential customers and to build awareness of their craft among passionate barbecue enthusiasts. All of our Pitmasters have in-depth profiles on our web site, and if someone is looking for Pitmaster restaurants in a certain area, there is a feature that lets you sort by city, state, zip and distance (50, 100, or 200 miles). We even have paid advertising targeting our Pitmaster’s restaurant areas.

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What is the pay structure for the Pitmasters/Owners when signing up a new member?

Every time that a new member signs up for The Pitmaster Collective, there is a 30 percent commission to the restaurant. That can be a significant source of additional revenue.

Joining

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How long is my membership valid?

All memberships are for one year. You can choose a free membership, or for more perks, choose one of two paid membership levels. You can pay annually (and save about 10%) or monthly.

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OK, sign me up. How do I join?

If you’re in one of our restaurants, you can join on the spot from your mobile phone or tablet. Just scan the QR code on the poster and click JOIN on the website home page. Then the website will walk you through signing up. Or join at home from your laptop – you just have to be in the restaurant to redeem your discount.

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What payment do you accept?

You can pay with any major credit card or Apple Pay. At this time, we don’t accept cash or PayPal.

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I see there are two levels for payment – monthly and annually. Is it the same price, and can I cancel at any time?

All paid memberships are annual memberships. You can save about 10% by paying upfront instead of paying in monthly installments. Annual memberships cannot be cancelled or refunded prior to the membership expiration date, so there are pro-rata refunds.

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How do I get help if I have any questions?

Just email info@pitmastercollective.com. We respond right away.

Using Your Benefits

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How do I use my discount at the restaurant?

Log in to your account, select the restaurant you’re visiting, hit confirm, and show the resulting screen to the cashier (it shows a shower of confetti and confirms that your discount is ready.)  The cashier will deduct the 10% from your ticket.

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Can I redeem the 10% discount code without having a cell phone?

Yes, if you have a tablet or laptop, you can access your account via our web site and receive your discount.

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Can I use a 3rd party to order my food order using my discount? What about online or phone orders?

Currently, you must be in the restaurant to redeem your discount, so Grubhub and similar services can’t be used.  Also, you can’t use your discount currently when ordering online or by phone unless you pick up your order and pay in the restaurant.

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The other features sound amazing. Tell me more about those.

We are developing several crave-worthy features – like Skip The Line passes, interactive webinars and Master Classes in barbecuing. We’ll be bringing them to you shortly, so stay tuned for more details.

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Are companies or groups able to sign up for a membership?

A company could sign up for a membership, but only one person can be the account holder and access the benefits.

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Does the 10% discount include alcohol?

That is at the discretion of the individual restaurant.

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Is my membership transferable?

No.

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Is there a maximum ticket price that can used on the discount of 10%?

No!  So feel free to put more pork on your fork.

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Is there a limit to the number of people who can be on the ticket for the discount?

No! The more the merrier.

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The Skip-the-Line feature sounds very exciting. Tell me more about that!

Yes, we're getting a lot of excitement about that feature. Some of our pitmasters have very long waiting lines, and there is a possibility they will sell out while you're still in line, so we're excited to be developing this feature. It's in testing now, but stand by as we roll it out. Firestarter members will be able to purchase Skip-the-Line passes a la carte for $100 each; Choice members will get one free pass annually, and can purchase additional passes for $100 each; Prime members will receive four free passes annually (our per quarter), and can purchase additional passes for $100 each.

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What are the Master Classes? How do I get access?

Master Classes are live, virtual events. Each Master Class features one of our premier Pitmasters showing his cooking techniques and tips step-by-step. We're finalizing the schedule, and it will be posted soon on our Website. Firestarter members can purchase classes for $400 per event; Choice members get one Master Class free and can purchase additional classes for $350; Prime Members get one Master Class free and can purchase additional classes for $250. All redemptions and purchases will be made via the Member Dashboard on our Website.

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What are the Webinars? How do I get access?

Our Webinars are LENGTH "sit downs" with different Pitmasters, where they will share their personal "Best Practives" tips, and recipes. There will be time for Questions and Answers. Firestarter members can purchase classes for $200 per event; Choice members get two Webinars free and can purchase additional classes for $175; Prime members get two Webinars free and can purchase additional classes for $100. All redemptions and purchases will be made via the Member Dashboard on our Website.

Brand Partners

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The Prime Level offers discounts from Brand Partners. What can I get?

This is a very valuable feature! Our Prime Members get discounts for great barbecue gear, like Turtlebox (15%) outdoor, waterproof blue tooth speakers; Nomad grills (20%); and Roam Adventure Company (30%) for tents, mounts, coolers and more. See the full list of our partners at our website – and check back often, we’re regularly adding partners.

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How do I use the discount codes for the brand partners?

On the Membership page under “Great Deals From Our BFF’s in BBQ,” click on your selected brand to receive a one-time-use promo code. Copy the code, and go to the brand’s website to order your merchandise, using your promo code to receive your discount.